Deputy Manager

Deputy Manager

Our Client is looking for a dedicated and enthusiastic Deputy Manager for a Residential Service in Newcastle.

Adult Residential Services

To support the Registered Manager to provide high quality, effective care and support to residents in our CQC Registered ‘Accommodation with care and support services’

Main Duties

Team Leading:

  • Deputise for the registered manager during their absence, following agreed policies, procedures and agreed management techniques.
  • Positively and fully support the implementation of decisions made by the Registered Manager.
  • Oversee the induction and mentoring of new staff.
  • Assist with the development of the staff team.
  • Assist in the implementation of policies and procedures.
  • Promote an open, inclusive, and positive working culture.
  • Carry out supervision and annual appraisals.
  • Take part in on call arrangements.
  • Work on a Rota basis, including on call responsibilities
  • Carry out any reasonable task requested by manager

Quality Assurance:

  • Implement action to meet and maintain care standards that comply with regulatory expectations.
  • Take lead responsibility on ensuring documentation is relevant and up to date.
  • Work in co-operation with outside agencies.
  • Promote a culture of positive health and safety.
  • Assist in the monitoring of quality assurance systems.
  • Engage in meetings which are relevant to the home.
  • Promote a positive image of the home.
  • Assist with investigations and implement any changes to best practice if applicable.
  • Support changes to improve service provided to residents.

Professional Duties

  • Participate in the review of the Foundations Policies, Procedures and Processes.
  • Participate in arrangements for the performance development review process
  • Participate in arrangements for further training and professional development
  • Keep up to date with changes or developments within your professional area
  • Fully participate in the induction and training programme
  • Contribute to the professional development of other staff, including the induction of new staff.

Equality and Diversity

  • Promote equality of access to education, training, and employment opportunities for disabled people, and advocate a positive attitude
  • Recognise that disabled people are individuals who have specific needs
  • Employ support strategies that will empower disabled people
  • Show awareness of knowledge and display non-discriminatory behaviours at all times in relation to culture, race, ethnicity, disability, gender, sexuality and age
  • Recognise the importance of inclusion by using appropriate means of communication at all times
  • Be flexible, trying to meet the changing needs of both disabled people and environment.

Discipline, Health and Safety

  • Adhere to and promote Health, Safety and Welfare policy at all times
  • Purchase equipment from a recognised source
  • Report all incidents and accidents to Health and Safety Officer
  • Maintain a high standard of record keeping in line with the Foundation policies and procedures.


  • Our Client has adopted recruitment and selection procedures, and other Human Resource Management processes, that help deter, reject or identify people who might abuse vulnerable children/adults, or are otherwise unsuited to work with them.
  • The Trustees/Governing Body are committed to promoting the welfare of children and young people/adults and staff are expected to ensure that the highest priority is given to following guidance and regulations to safeguard those in our care.


  • Respect confidentiality. All personal information about people using the foundations services to which you have access should be treated as confidential. Information about the people’s needs, progress and assessment should only be shared with the team to aid support
  • Remain objective and do not favour any gender, language or culture and comply with the Foundation policy.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.

Salary: £27,041

To stay safe in your job search and flexible work, we recommend that you visit JobsAware (, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and to get free, expert advice for safer work.

We’re here to help – call us now 0191 284 7001


Job Category: Deputy Manager
Job Type: Full Time Permanent
Job Location: Newcastle upon Tyne

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Personal Care

Please call for costs
Certificate not issued
Depending on experience
Mandatory training to work in care

1 day course covering:

An introduction to working in Care

Codes of Practice, Dignity and Respect, The Holistic Approach.

  • Personal Hygiene
  • Washing and Dressing
  • CVA patients
  • Patients in Pain
  • Contracted Patients
  • Catheter Care and Potential Complications
  • Continence
  • Foot Care
  • Denture Care and Oral Hygiene
  • Fluid Balance
  • Positional Changes
  • Pressure Damage
  • Pressure Damage Prevention
  • Documentation
  • Ethical and Legal Responsibilities
  • Behaviour
  • Confidentiality
  • Uniform


Please call for costs
Certificates not issued

1 day course covering:

  • Food Hygiene
  • Safeguarding Adults and Children including abuse awareness
  • Infection Control
  • First Aid and CPR
  • Information Governance (Caldicott Standards and Data Protection)
  • Lone Worker
  • Complaints Handling


Please call for costs
Certificates not issued

1 day course covering:

  • Moving and Handling Theory and Practical
  • Introduction to Administration of Medication
  • Health and Safety - Control of Substances Hazardous to Health (CoSHH)
  • Reporting of Injuries
  • Diseases and Dangerous Occurences Regulations (Riddor)
  • Fire Safety
  • Accident and Risk Incident Reporting
  • Culture and Diversity
  • Confidentiality

Violence and Aggression & PMVA

Please call for costs
Certificates not issued
Mandatory training to work in General hospitals

Half day course covering:

  • Violence and Aggression
  • Conflict Resolution
  • Mental Health Workshop
  • Mental Health Act
  • Eyesight Observation
  • Arms Length Observation
  • Intermittent Observation
  • General Observations
  • General Risk Assessment
  • Incident Reporting
  • Use of Alarms
  • Warning signs that may escalate in to Violent Situations
  • An Overview of Trust Policies and Procedures.

Essence of Care

1 day course covering:


  • General Social Care Council - Codes of Practice
  • Dignity & Respect
  • The Holistic Approach
  • Personal Hygiene
  • Washing & Dressing
  • CVA patients
  • Patients in Pain
  • Contracted Patients
  • Catheter Care & Potential Complications
  • Continence
  • Denture Care & Oral
  • Fluid Balance
  • Positional Changes
  • Pressure Damage
  • Pressure Damage Prevention
  • Behaviour / Professionalism
  • Routine & Structure
  • Documentation
  • Ethical & Legal Responsibilities
  • Confidentiality
  • Foot Care
  • Dysphagia
  • Uniform Care


1 day course covering


  • Food Hygiene
  • Nutrition & Safety
  • Dementia Care
  • Safe Guarding Adults And Children (Level 1&2)
  • Information Governance (Caldicott And Data Protection)
  • Lone Working
  • Complaints Handling
  • Conflict Resolution
  • Epilepsy Awareness
  • Infection Prevention & Control (Clostridium, Difficile, MRSA, ESBL, Pseudomonas)
  • Basic First Aid
  • Moving And Handling Of People & Inanimate Objects (Theory & Practical)
  • Basic Administration Of Medication
  • Health And Safety
  • Counter Fraud
  • Control Of Substances Hazardous To Health (COSHH)
  • Fire Safety
  • Accident And Risk Incident Reporting
  • Equality And Diversity & Prevention Of Radicalisation
  • Confidentiality
  • Violence And Aggression
  • Dysphagia

Prevention Management of Violence & Aggression (PMVA) GSA Approved

5 day course covering:


  • Positive Behaviour Support (PBS)
  • Assault Cycle
  • Ligatures
  • Professionalism
  • Wrist Grabs
  • Clothing Grabs
  • Communication & Correct Vocabulary
  • De-Escalation (Verbal & Non Verbal)
  • Types of Aggression
  • Hair Pulls
  • Strangles
  • Ground Assaults & Rape Scenarios
  • Key Grabs
  • Bear Hugs
  • Bites
  • Punches & Kicks (Duck & Cover)
  • Friendly Come Along's
  • Figure of Four
  • Forearm Hold
  • Fist Hold
  • Thumb in Palm
  • Finger & Thumb
  • 2 Patients Fighting
  • Entanglement
  • Documentation Competency
  • Wraps & Approaches
  • Seated Restrains & De-Escalation
  • Seclusion Exits
  • Supine Restraint (Upper Lower & Beanbag)
  • Prone Restraint (Upper & Lower)
  • Role of the Head Person (Supine & Prone)
  • Risks to Restraint
  • Sections of the Mental Health Act
  • Use of Force & The Law
  • NICE Guidelines
  • De-Breifing & Closing the Loop
  • Sections of the Mental Health Act
  • Observations

Immediate Life Support (ILS)

1 day course covering:


  • Airway Management & Ventilation
  • ALS Algorithm
  • Causes & Prevention of Cardiac Arrest
  • Choking (Adult & Paediatric)
  • Initial Resuscitation (CPR) and Defibrillation
  • NEWS Scoring
  • Observations
  • Recognition of the Deteriorating Patient
  • SBAR
  • The ABCDE Approach
  • The Chain of Survival
  • Post Resuscitation Care