Personal Assistant – Support Worker

One of our Clients are looking for Support Workers to work in Northumberland and also the North Tyneside area, ideally on a long term, permanent basis.

Job Purpose
To recognise that during your time at work you must always put the person(s)’ wishes and needs first.
Your job is to support the person(s)’ to have an interesting fulfilling life, where the person(s)’ can get to know people who would become their friends, and to support the person to make their own contribution to their local community.

Your Role
To work to the person(s) agreed plan at all times. This may include support with any aspect of the person(s) individual need, such as personal care support, emotional support, spiritual and cultural support, practical support in running the person(s) own home, social support, social networking support, and working with other key people in the person(s) life such as family, friends and professionals.

Your Responsibilities to the Person(s)
1 Follow the person(s) agreed plan at all times, recognising the person(s) unique abilities, strengths and gifts.

2 Provide support, which is in line with our clients Policies and Procedures at all times.

3 Work safely, by following the agreed methods of working at all times.

4 Keep the person safe from any form of abuse, at all times.

5. Support the person(s) to be healthy, and when necessary support the person(s) to access health advice or support.

6 Provide good personal care support, when this is required by the person(s)

7 Provide good emotional support, offering the person(s) the opportunity to feel confident in you as their enabler, showing the person(s) that you are reliable and trustworthy, and will work with them in the way you have been instructed, at all times.

8 Work with the person to support them to run their own home, providing support with practical day-to-day living skills at the level required by the person(s)

9 Work with the person(s) to support them to become part of their own local community, to use community facilities, make good community connections, and develop friendships and relationships.

Your Responsibility as an Employee

1. You must always work to the person(s) agreed plan. If you have any areas within the Plan, of which you are unsure, or have any concern about, you must bring this to the attention of your Manager immediately

2. You will be required to have a sound knowledge of all policies and procedures and you must always follow these policies and procedures. You will be instructed in the policies and procedures as part of the induction and ongoing training for your job.

3. By following the policies and procedures you will be able to work safely at all times. You will only use specialist equipment such as hoists etc., once you have been instructed and assessed as competent to do so You will only administer medication, once you have been instructed and assessed as competent to do so.

4. You must protect the person from any form of abuse and you will be given initial training, and the two yearly updated training in the Protection of the Vulnerable Adult(Safeguarding). You must report any concern you have about the person(s) safety and care immediately to your Manager.

5. You will work to our clients policy and procedure in the provision of good personal care and offer privacy, dignity and respect as well as appropriate safe personal care every time you provide this for the person(s).

6. You will work professionally providing support which is reliable, open, honest and reassuring to the person(s) you support, so they can rely upon you as their enabler.

7. You will be required to provide any house keeping support including cleaning, cooking, laundry, gardening, shopping, and support in financial management to enable the person(s) to live successfully in their own home.

8. You will be required to support the person(s) to use the full range of local facilities, and to have an active life outside their home. You will be required to find out what is happening in the local community, and support the person(s) to become a part of their community, in a meaningful way.

9. You will be required to work positively with any other professional involved with the person(s) support. You will be required to support the person(s) relationships with their family and friends. If the person does not wish to have these relationships you will respect the person(s) wishes.

10. You will attend all relevant training required for your post, and all relevant meetings in relation to your role.

11. You will be required to work effectively as part of the team, respecting each individual member of staff, developing a professional working relationship with all team members.

12. You will be required to maintain all the appropriate records in relation to your role as instructed within our clients policy and procedures.

13. You will be reliable and work the shift allocated, to ensure the person(s) has the correct support at the correct time.

14. You will be required to fulfil any reasonable request in association with your role, if it is in the best interest of the person(s) you are working for.

15. If you have any area within your role which you feel you need additional support to achieve it well, you must ask for this support, so you can work to the highest standards at all times.

16. You must work within the Confidentiality Policy at all times

Please complete the application form to submit your interest in this position.

To stay safe in your job search and flexible work, we recommend that you visit JobsAware (, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and to get free, expert advice for safer work.

We’re here to help – call us now 0191 284 7001

Job Category: Support Worker
Job Type: Full Time Permanent

Apply for this position

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Personal Care

Please call for costs
Certificate not issued
Depending on experience
Mandatory training to work in care

1 day course covering:

An introduction to working in Care

Codes of Practice, Dignity and Respect, The Holistic Approach.

  • Personal Hygiene
  • Washing and Dressing
  • CVA patients
  • Patients in Pain
  • Contracted Patients
  • Catheter Care and Potential Complications
  • Continence
  • Foot Care
  • Denture Care and Oral Hygiene
  • Fluid Balance
  • Positional Changes
  • Pressure Damage
  • Pressure Damage Prevention
  • Documentation
  • Ethical and Legal Responsibilities
  • Behaviour
  • Confidentiality
  • Uniform


Please call for costs
Certificates not issued

1 day course covering:

  • Food Hygiene
  • Safeguarding Adults and Children including abuse awareness
  • Infection Control
  • First Aid and CPR
  • Information Governance (Caldicott Standards and Data Protection)
  • Lone Worker
  • Complaints Handling


Please call for costs
Certificates not issued

1 day course covering:

  • Moving and Handling Theory and Practical
  • Introduction to Administration of Medication
  • Health and Safety - Control of Substances Hazardous to Health (CoSHH)
  • Reporting of Injuries
  • Diseases and Dangerous Occurences Regulations (Riddor)
  • Fire Safety
  • Accident and Risk Incident Reporting
  • Culture and Diversity
  • Confidentiality

Violence and Aggression & PMVA

Please call for costs
Certificates not issued
Mandatory training to work in General hospitals

Half day course covering:

  • Violence and Aggression
  • Conflict Resolution
  • Mental Health Workshop
  • Mental Health Act
  • Eyesight Observation
  • Arms Length Observation
  • Intermittent Observation
  • General Observations
  • General Risk Assessment
  • Incident Reporting
  • Use of Alarms
  • Warning signs that may escalate in to Violent Situations
  • An Overview of Trust Policies and Procedures.

Essence of Care

1 day course covering:


  • General Social Care Council - Codes of Practice
  • Dignity & Respect
  • The Holistic Approach
  • Personal Hygiene
  • Washing & Dressing
  • CVA patients
  • Patients in Pain
  • Contracted Patients
  • Catheter Care & Potential Complications
  • Continence
  • Denture Care & Oral
  • Fluid Balance
  • Positional Changes
  • Pressure Damage
  • Pressure Damage Prevention
  • Behaviour / Professionalism
  • Routine & Structure
  • Documentation
  • Ethical & Legal Responsibilities
  • Confidentiality
  • Foot Care
  • Dysphagia
  • Uniform Care


1 day course covering


  • Food Hygiene
  • Nutrition & Safety
  • Dementia Care
  • Safe Guarding Adults And Children (Level 1&2)
  • Information Governance (Caldicott And Data Protection)
  • Lone Working
  • Complaints Handling
  • Conflict Resolution
  • Epilepsy Awareness
  • Infection Prevention & Control (Clostridium, Difficile, MRSA, ESBL, Pseudomonas)
  • Basic First Aid
  • Moving And Handling Of People & Inanimate Objects (Theory & Practical)
  • Basic Administration Of Medication
  • Health And Safety
  • Counter Fraud
  • Control Of Substances Hazardous To Health (COSHH)
  • Fire Safety
  • Accident And Risk Incident Reporting
  • Equality And Diversity & Prevention Of Radicalisation
  • Confidentiality
  • Violence And Aggression
  • Dysphagia

Prevention Management of Violence & Aggression (PMVA) GSA Approved

5 day course covering:


  • Positive Behaviour Support (PBS)
  • Assault Cycle
  • Ligatures
  • Professionalism
  • Wrist Grabs
  • Clothing Grabs
  • Communication & Correct Vocabulary
  • De-Escalation (Verbal & Non Verbal)
  • Types of Aggression
  • Hair Pulls
  • Strangles
  • Ground Assaults & Rape Scenarios
  • Key Grabs
  • Bear Hugs
  • Bites
  • Punches & Kicks (Duck & Cover)
  • Friendly Come Along's
  • Figure of Four
  • Forearm Hold
  • Fist Hold
  • Thumb in Palm
  • Finger & Thumb
  • 2 Patients Fighting
  • Entanglement
  • Documentation Competency
  • Wraps & Approaches
  • Seated Restrains & De-Escalation
  • Seclusion Exits
  • Supine Restraint (Upper Lower & Beanbag)
  • Prone Restraint (Upper & Lower)
  • Role of the Head Person (Supine & Prone)
  • Risks to Restraint
  • Sections of the Mental Health Act
  • Use of Force & The Law
  • NICE Guidelines
  • De-Breifing & Closing the Loop
  • Sections of the Mental Health Act
  • Observations

Immediate Life Support (ILS)

1 day course covering:


  • Airway Management & Ventilation
  • ALS Algorithm
  • Causes & Prevention of Cardiac Arrest
  • Choking (Adult & Paediatric)
  • Initial Resuscitation (CPR) and Defibrillation
  • NEWS Scoring
  • Observations
  • Recognition of the Deteriorating Patient
  • SBAR
  • The ABCDE Approach
  • The Chain of Survival
  • Post Resuscitation Care