Hi Vicki,

I just wanted to say thank you to you, Rebecca, and Stef for helping me out. I really appreciate this. Excellent customer service. 😊

Business Owner
Right at Home

Dear Vicki,

I have finally managed to get a spare 5 minutes to write this email, which has been my intention for the last 2 weeks 😃

A huge thank you to you all for the excellent support you provided us during the past couple of weeks. Professionalism, expertise, and excellent service by Primary care made the entire staff booking process comfortable and a pleasant experience.

Our experience working with Primary care has and will always be the best experience, Vikki Keepin you and your team have taken time out to help throughout the difficult situation we unfortunately found ourselves in. You were there when I needed you most and for that I will be forever in your debt.

You are a credit to your organisation. All the carers you provided were hard working and gave their all, no words to describe how amazingly supportive they all were. Primary care is an amazing agency with excellent service, from point of contact throughout.

We appreciate that Primary care went out of their way to help us during this difficult situation. We have used Primary Care for the past couple of years and will continue to do so. The staff are great along with the services provided. No words could fully express my gratitude to you and your team Vicki! Take Care and thank you from all at Rosewood House!

Kind Regards
Lynne Waterston
Accounts Manager
Rosewood House

Primary Care Recruitment are a valued supplier to Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, providing primarily unqualified nursing staff to the Organisation. They have a good understanding of our requirements and have been proactive in ensuring they have access to appropriate resource to meet our temporary staffing needs. As our sole tier 1 supplier they provide the vast majority of our unqualified nursing staff and have done so for over 10 years.

Primary Care Recruitment attend regular account management meetings, provide good management information, and operate an efficient invoicing process.
Based on experience to date I would be happy to recommend Primary Care Recruitment to other organisations.

Gavin Thompson MCIPS
Head of Procurement
NTW Solutions Limited
Part of the Cumbria, Northumberland Tyne and Wear NHS Foundation Trust Group

Primary Care Agency have been the prime provider of Agency workers to CNTW since 2009, covering short falls within our Staffing Teams, Prior to that as Allied since 1996. Primary care has an excellent reputation and a close working relationship with the Staffing Solutions Team and the wider Trust. Primary Care maintain excellent Quality assurance checks of their temporary workforce, evident in our Audit process. They provide their own trainers who address all Mandatory and bespoke training requirements for their temporary workforce. Primary Care have an excellent reputation and CNTW highly recommend their Services.

Judith Cooper
Professional Clinical Lead
Staffing Solutions

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