Hi Vicki,

I just wanted to say thank you to you, Rebecca, and Stef for helping me out. I really appreciate this. Excellent customer service. 😊

Business Owner
Right at Home

Dear Vicki,

I have finally managed to get a spare 5 minutes to write this email, which has been my intention for the last 2 weeks 😃

A huge thank you to you all for the excellent support you provided us during the past couple of weeks. Professionalism, expertise, and excellent service by Primary care made the entire staff booking process comfortable and a pleasant experience.

Our experience working with Primary care has and will always be the best experience, Vikki Keepin you and your team have taken time out to help throughout the difficult situation we unfortunately found ourselves in. You were there when I needed you most and for that I will be forever in your debt.

You are a credit to your organisation. All the carers you provided were hard working and gave their all, no words to describe how amazingly supportive they all were. Primary care is an amazing agency with excellent service, from point of contact throughout.

We appreciate that Primary care went out of their way to help us during this difficult situation. We have used Primary Care for the past couple of years and will continue to do so. The staff are great along with the services provided. No words could fully express my gratitude to you and your team Vicki! Take Care and thank you from all at Rosewood House!

Kind Regards
Lynne Waterston
Accounts Manager
Rosewood House

Primary Care Recruitment are a valued supplier to Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, providing primarily unqualified nursing staff to the Organisation. They have a good understanding of our requirements and have been proactive in ensuring they have access to appropriate resource to meet our temporary staffing needs. As our sole tier 1 supplier they provide the vast majority of our unqualified nursing staff and have done so for over 10 years.

Primary Care Recruitment attend regular account management meetings, provide good management information, and operate an efficient invoicing process.
Based on experience to date I would be happy to recommend Primary Care Recruitment to other organisations.

Gavin Thompson MCIPS
Head of Procurement
NTW Solutions Limited
Part of the Cumbria, Northumberland Tyne and Wear NHS Foundation Trust Group

Primary Care Agency have been the prime provider of Agency workers to CNTW since 2009, covering short falls within our Staffing Teams, Prior to that as Allied since 1996. Primary care has an excellent reputation and a close working relationship with the Staffing Solutions Team and the wider Trust. Primary Care maintain excellent Quality assurance checks of their temporary workforce, evident in our Audit process. They provide their own trainers who address all Mandatory and bespoke training requirements for their temporary workforce. Primary Care have an excellent reputation and CNTW highly recommend their Services.

Judith Cooper
Professional Clinical Lead
Staffing Solutions

Got questions? Call our team now on 0191 284 7001

Register with us today for great rates of pay, training and support…

Personal Care

Please call for costs
Certificate not issued
Depending on experience
Mandatory training to work in care

1 day course covering:

An introduction to working in Care

Codes of Practice, Dignity and Respect, The Holistic Approach.

  • Personal Hygiene
  • Washing and Dressing
  • CVA patients
  • Patients in Pain
  • Contracted Patients
  • Catheter Care and Potential Complications
  • Continence
  • Foot Care
  • Denture Care and Oral Hygiene
  • Fluid Balance
  • Positional Changes
  • Pressure Damage
  • Pressure Damage Prevention
  • Documentation
  • Ethical and Legal Responsibilities
  • Behaviour
  • Confidentiality
  • Uniform


Please call for costs
Certificates not issued

1 day course covering:

  • Food Hygiene
  • Safeguarding Adults and Children including abuse awareness
  • Infection Control
  • First Aid and CPR
  • Information Governance (Caldicott Standards and Data Protection)
  • Lone Worker
  • Complaints Handling


Please call for costs
Certificates not issued

1 day course covering:

  • Moving and Handling Theory and Practical
  • Introduction to Administration of Medication
  • Health and Safety - Control of Substances Hazardous to Health (CoSHH)
  • Reporting of Injuries
  • Diseases and Dangerous Occurences Regulations (Riddor)
  • Fire Safety
  • Accident and Risk Incident Reporting
  • Culture and Diversity
  • Confidentiality

Violence and Aggression & PMVA

Please call for costs
Certificates not issued
Mandatory training to work in General hospitals

Half day course covering:

  • Violence and Aggression
  • Conflict Resolution
  • Mental Health Workshop
  • Mental Health Act
  • Eyesight Observation
  • Arms Length Observation
  • Intermittent Observation
  • General Observations
  • General Risk Assessment
  • Incident Reporting
  • Use of Alarms
  • Warning signs that may escalate in to Violent Situations
  • An Overview of Trust Policies and Procedures.

Essence of Care

1 day course covering:


  • General Social Care Council - Codes of Practice
  • Dignity & Respect
  • The Holistic Approach
  • Personal Hygiene
  • Washing & Dressing
  • CVA patients
  • Patients in Pain
  • Contracted Patients
  • Catheter Care & Potential Complications
  • Continence
  • Denture Care & Oral
  • Fluid Balance
  • Positional Changes
  • Pressure Damage
  • Pressure Damage Prevention
  • Behaviour / Professionalism
  • Routine & Structure
  • Documentation
  • Ethical & Legal Responsibilities
  • Confidentiality
  • Foot Care
  • Dysphagia
  • Uniform Care


1 day course covering


  • Food Hygiene
  • Nutrition & Safety
  • Dementia Care
  • Safe Guarding Adults And Children (Level 1&2)
  • Information Governance (Caldicott And Data Protection)
  • Lone Working
  • Complaints Handling
  • Conflict Resolution
  • Epilepsy Awareness
  • Infection Prevention & Control (Clostridium, Difficile, MRSA, ESBL, Pseudomonas)
  • Basic First Aid
  • Moving And Handling Of People & Inanimate Objects (Theory & Practical)
  • Basic Administration Of Medication
  • Health And Safety
  • Counter Fraud
  • Control Of Substances Hazardous To Health (COSHH)
  • Fire Safety
  • Accident And Risk Incident Reporting
  • Equality And Diversity & Prevention Of Radicalisation
  • Confidentiality
  • Violence And Aggression
  • Dysphagia

Prevention Management of Violence & Aggression (PMVA) GSA Approved

5 day course covering:


  • Positive Behaviour Support (PBS)
  • Assault Cycle
  • Ligatures
  • Professionalism
  • Wrist Grabs
  • Clothing Grabs
  • Communication & Correct Vocabulary
  • De-Escalation (Verbal & Non Verbal)
  • Types of Aggression
  • Hair Pulls
  • Strangles
  • Ground Assaults & Rape Scenarios
  • Key Grabs
  • Bear Hugs
  • Bites
  • Punches & Kicks (Duck & Cover)
  • Friendly Come Along's
  • Figure of Four
  • Forearm Hold
  • Fist Hold
  • Thumb in Palm
  • Finger & Thumb
  • 2 Patients Fighting
  • Entanglement
  • Documentation Competency
  • Wraps & Approaches
  • Seated Restrains & De-Escalation
  • Seclusion Exits
  • Supine Restraint (Upper Lower & Beanbag)
  • Prone Restraint (Upper & Lower)
  • Role of the Head Person (Supine & Prone)
  • Risks to Restraint
  • Sections of the Mental Health Act
  • Use of Force & The Law
  • NICE Guidelines
  • De-Breifing & Closing the Loop
  • Sections of the Mental Health Act
  • Observations

Immediate Life Support (ILS)

1 day course covering:


  • Airway Management & Ventilation
  • ALS Algorithm
  • Causes & Prevention of Cardiac Arrest
  • Choking (Adult & Paediatric)
  • Initial Resuscitation (CPR) and Defibrillation
  • NEWS Scoring
  • Observations
  • Recognition of the Deteriorating Patient
  • SBAR
  • The ABCDE Approach
  • The Chain of Survival
  • Post Resuscitation Care